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| 1. Introduction | |
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| 2. What do I need to access the service? | |
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| 3. Registration and Terms and Conditions | |
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| 4. Using BBVA Net | |
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| 4.1 Accounts | |
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| 4.2 Fixed term deposits | |
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| 4.3 Other products and services | |
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| 5. Security | |
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| 6. Costs | |
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| 7. Other information | |
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| Index |  |
BBVA Net allows you to bank online wherever you have
access to the Internet, (subject to browser requirements) when and where
it suits you. Whether at home or work, you can choose when you access
your accounts, 24 hours a day 7 days a week (subject to planned maintenance).
With BBVA Net you already can:
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Check the position of all your products & services held with us, including a summarized Global Position
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View detailed statements and transactional information on your personal accounts (excluding credit card statements) up to 45 days old, and up to a year on your fixed term deposits
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Transfer money between your accounts at BBVA London
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Make national and international money transfers and payments.
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Set up, amend and cancel your existing Standing Orders
And in the near future you will be able to:
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View credit card balances and transactions
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Apply for a chequebook and stop a cheque
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Change certain personal details including your address
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Apply online for a range of products and services.
An interactive Demo and a screen-specific Help facility gives you all the information you need to use the service. For further general and technical assistance, please contact us:
BBVA Net Helpdesk
Tel: +44 (0)20 7648 7700 (Lines are open from 9am to 5pm Monday to Friday)
Email: bbvanethelpdesk@bbvauk.com
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- A UK personal account with us. To open an account, please visit your
nearest BBVA London branch.
- Apply online or visit your branch (See below for more information on
how to register).
- A computer with Internet access meeting the following minimal technical
requirements:
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PC: Pentium II Processor, 12MB RAM memory (24MB for Windows NT), 50MB hard disk space, a compatible operating system, e.g. Windows 95/98/NT.
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A recent Internet Explorer version (6.0 or above)
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- Registration
To register for the BBVA Net service online visit www.bbvanet.co.uk, and click on the 'Register' link on this website.
You will then need to enter a few personal details, along with some security questions that will be used to identify you when contacting BBVA Net Help Desk in the future.
You will also choose your Access Password, a six-digit alphanumeric code, which you will need along with your User ID to access the service.
Once you have finished inputting these details you will get a confirmation screen that provides you with a reference number, which means that we have correctly received your application. You will be able to save these details onto your computer if you wish to do so.
- Terms and Conditions
We will review your application details, and if everything is correct, we will send you two copies of the contract with the Terms and Conditions (only available in English) for you to sign and return to us.
Upon receipt of the signed contract and subsequent review, we will activate your user and send you:
- one of the copies of the contract signed by us (we will keep the other copy).
- your User ID, which you will need to enter, along with your Access Password (that you chose during the registration process) every time you access BBVA Net.
The next time you access the service, go to www.bbvanet.co.uk , input your User ID and Access Password, and then click on 'Log-in'.
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Our BBVA Net service provides a range of services for you to use. You will be able to access the following products held at BBVA London:
4.1 Accounts
- Account Information
In this section you will access your accounts held at BBVA London, their
‘live’ balances, and detailed transaction information up
to 45 days old.
Extensive search facilities by date, amount and narrative are also provided
with the ‘Search for transactions’ option.
- Transactions
You will be able to transfer money between your accounts and make national
and international payments online. To have this service, you will need
to apply for a Transaction Authorisation Card online. Once you have
logged-in to BBVA Net click on the Application link on the left menu
option.
Available funds: You will not be able to process any payment(s)
in excess of available funds in the account selected for that transaction
Time delay and Cut-off times
a) Inter-account transfers: Transfers between your accounts and to an account held at BBVA London sent before 17:00 pm (UK time) will reach the beneficiary account immediately.Standing orders: You can view your existing Standing Orders and any of these that have been cancelled or have expired for up to 90 days after expiry/cancellation. You can create new Standing Orders, amend and cancel existing ones.
b) National payments: A national payment to a non BBVA London beneficiary will take 2 working days to reach the payee; from the day we make the payment. Cut-off time for these payments is 16:00 pm (UK time)
c) International payments: These may take up to 3 working days to reach the receiving bank (*)
In this case the cut-off time is 15:00 pm (UK time)
(*) Please note that you will not be able to have the transaction
service for those jointed accounts assigned to your user that require
dual signature authorisation.
4.2 Fixed term deposits
4.3 Other products and services
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The service meets industry standards of security. In addition to 128-bit data encryption, you will need to input a unique personal User ID and your Access Password whenever you access this service.
Your User ID, Access Password and your Transaction Authorisation Card are all personal to you, and help safeguard against unauthorised access to your bank details (as long as you follow our security procedures). Make sure you never reveal your security details to anyone or send them via email at anytime. We strongly recommend that you do not record them on your web browser.
The security padlock on the browser window (normally located on the toolbar in the bottom right hand corner of your screen) indicates that a secure session is in progress. Double-clicking the padlock symbol will tell you the level of security being used.
The BBVA Net service has timed log-outs, which means that sessions end after several minutes of inactivity. This helps to protect you against unauthorised access. Please ensure you have logged off properly at the end of every BBVA Net session by using the log off option on the top right hand side of the screen.
If you think someone knows your Access Password you should contact our BBVA Net Helpdesk immediately and ask for it to be reset.
Please refer to the Security guidance that is available on the 'Security' link on our welcome screen or once you have entered BBVA Net.
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The service is currently free. Online time is charged in accordance with your Internet Service Provider's tariff.
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Browser Requirements
For security reasons, we reserve the right to prevent access to our service through certain browsers. The recommended version and configuration of your browser can be found in the link of the welcome screen of BBVA Net. If you experience any problems accessing our service, further guidance and advice can be obtained by contacting our BBVA Net Helpdesk.
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Scheduled maintenance periods
The bank undertakes essential system maintenance each week. BBVA Net may not be available for short periods of time when maintenance is in progress. You will be notified on your screen when maintenance is in progress, advising you that the service is temporarily unavailable.
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Help
The BBVA Net Helpdesk is for both general and technical queries and calls may be monitored for security and quality purposes. This service is also available if you require assistance from overseas (just dial the country code 00 44, removing the 0 from the telephone number). Lines are open from 9am to 5pm every weekday, except weekends and bank holidays.
We will assist you with any queries or complaints about the use of BBVA Net or general banking/transaction queries. When calling the Helpdesk regarding any issue to do with your BBVA Net user you will need to answer at random 3 of the 5 security questions that you filled in when registering for this service in order to identify yourself.
However, for technical queries regarding your Internet connection, please contact your Internet Service Provider (ISP).
For lost or stolen Transaction Authorisation Cards, please call this number immediately to cancel it: +44 (0)20 76487656. To confirm the cancellation you will need to answer the three usual security questions, plus the “Question-and-Answer” you set up when applying for your Card.
If you would like us to write us a letter regarding the BBVA Net service, please do so to:BBVA
BBVA Net Help Desk
108 Cannon Street
London EC4N 6EU
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Overseas connection
You can access the BBVA Net service from abroad through our website. However, the service is currently only intended for use by individuals in respect of their accounts with us in the United Kingdom. Because of this we cannot guarantee that any information provided through the BBVA Net service is appropriate or available for use in other places.
If you access the BBVA Net service from outside the UK, we cannot guarantee that the service, or our website(s) which you use to access it, will comply with the laws of the place where you are accessing the service.
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